The advance of Artificial Intelligence is breathtaking. In each new GPT model, the functionality improves on a geometric basis. Soon agents will interact with other agents streamlining full processes. Less-skilled workforces can tap into the experience of an organization through creation of custom-GPTs that include all of the existing knowledge of the organization. AI will enable new business models to provide true outcomes rather than service inputs.
However, the challenges and risk of adoption are significant. Many smaller companies do not have access to the talent or tools to tap into these new capabilities. Customers are often uncomfortable with their use. Cybersecurity and privacy risks exist. So in many cases, testing and advancement lags.
At BACbone, we have been working with the pre-cursors of these technologies for the past decade. We have dived in to the latest models to understand their pros and cons. We have been applying AI to a range of different business service outcomes to build customized capabilities. AI success involves understanding when to use different public models, effective prompt engineering, where AI offers true efficiency and where it lacks the context to be helpful, how to tap into the internal datasets or create new internal data, etc.
Our goal is to partner with small and mid sized business services and software companies to take full advantage of AI capabilities to transform the way they add value to customers and, in turn, their revenue growth and profitability.
Financial and HR management are often overlooked areas for significant value creation in small and mid-sized business services and software organizations. Many organizations struggle to find the capital to grow or find challenges in managing payroll, healthcare, receivables, etc. as they expand. BACbone has seen this movie up close. Over the past decade the team […]
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The trends are clear. Software capabilities will significantly enhance the productivity of service delivery. More and more services will be delivered as software. However, developing world-class, commercially scalable software requires specific skills and resources to invest in high quality talent and processes. With a decade of experience in building advanced software to automate and enhance […]
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One of the largest challenges for many founder-led businesses is how to transition to a professionalized enterprise sales & marketing capability. In our hundreds of discussions with founders, a very large percentage of them still find that sales falls back on one or two individuals. BACbone’s founder spent 20+ years at McKinsey & Co. helping […]
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